In this episode, byrd’s Co-Founder and CCO, Petra Dobrocka, and Dr. Arne Jeroschewski, Co-Founder and CEO at Parcel Perform, discuss the critical yet often overlooked post-purchase experience in e-commerce. They explore the importance of proactive communication and personalization and the challenges retailers face during peak seasons. Arne shares insights from his experience in logistics and emphasizes the need for seamless returns processes to enhance customer loyalty. He explains different approaches to what they call “the happy path” - communication after the checkout when there are no logistical issues - as opposed to “the unhappy path” when issues arise and communication becomes even more important. Parcel Perform has identified 25 delivery pitfalls that ask for different reactions. Arne deep-dives into some of them. Finally, the conversation is about the evolving landscape of customer service and the potential for improved experiences through technology and proactive communication.

In this episode, Lena Heining from Interzero and Petra Dobrocka from byrd discuss the complexities and legal requirements around packaging compliance for e-commerce companies in Europe. Lena explains the principle of extended producer responsibility (EPR) and the current legal situation in Europe. She highlights the differences in regulations between countries and the challenges that merchants face in understanding and adhering to them. She also introduces the upcoming Packaging and Packaging Waste Regulation (PPWR) and its goals to improve sustainability and reduce packaging waste. Lena provides actionable tips for e-commerce retailers, such as checking their obligations and staying informed about the PPWR. The key message is to take responsibility for packaging and contribute to a cleaner environment.

In this episode, Petra Dobrocka interviews Maciek Zajac, COO and co-founder of Packhelp about best practices in e-commerce packaging. This includes finding the right balance between costs, aesthetics, and safety. They dive deep into best-in-class examples, creative solutions, and avoidable mistakes. Listen in to hear experts talk about past developments, current and future trends, and first-hand insights into the topic.

For more information about byrd's fulfillment solutions visit getbyrd.com/en.

In this special episode of the Just-In-Time podcast our founders Alexander Leichter, Petra Dobrocka, and Sebastian Mach celebrate byrd's 8th anniversary. In this insightful talk they discuss all things e-commerce logistics including:

- learnings from the past 8 years
- industry developments and trends
- byrd milestones and new features
- Respond to questions asked live

Watch it now.

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At the heart of e-commerce lies the effective management of inventory, ensuring that products are available at the right time and in the right place. Inventory management is more than just counting items – it's a strategic discipline that influences the entire lifecycle of a product. From demand forecasting and warehouse management to optimizing replenishment processes: well-managed inventory can be crucial for minimizing costs and maximizing customer satisfaction. In this episode, we explore the best practices and latest technologies in inventory management that help efficiently manage stock and achieve business goals. Tune in as we speak with Leon Hergert, founder and CEO of Spherecast, about his experiences and strategies to keep inventory under control and secure competitive advantages.

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In the world of modern e-commerce, efficient warehouse strategies and processes within warehouses play a crucial role in the success of online businesses. Mostly behind the scenes, these warehouses, warehouse management systems, the right hardware and customized processes, as well as the people who work with them, play a key role in making companies profitable and keeping customers satisfied. Optimizing processes, improving inventory management and ensuring smooth distribution channels. From maximizing space utilization to introducing cutting-edge technologies, companies need to continuously refine their warehouse approaches. In this fascinating interview, Sebastian Mach, co-founder and CTO of byrd, explains how.

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In the dynamic landscape of e-commerce, successful sourcing and procurement strategies can make all the difference between thriving and merely surviving. As online retail continues to surge, mastering the art of sourcing and procurement has become crucial for businesses aiming to stay ahead of the curve. From navigating supplier relationships to optimizing supply chain efficiency, the realm of e-commerce procurement is a complex matter that holds challenges and even more opportunities. In this episode, we delve into the world of sourcing and procurement for e-commerce companies, unveiling winning strategies and sharing first-hand insights and learnings from experts in the field!