Customers can opt to find their order by entering the order number and email address used in order, or alternatively, by entering the shipment number and zip code. To further optimize the returns process, a customized link can be sent to the customer directly via email, passing up the first step of searching for the order in the returns portal.
Customers can select which items they would like to return, select the amount, and give the reason for return. The return reasons are fully customizable and can be further personalized to match the category of an item.
In the third step, the customer can confirm the return in order to generate the return label within seconds, ready-made for printing. The return label will also be included in the confirmation mail which is sent to the customer.
In addition, the returns portal supports using virtual return labels. Customers can use generated QR code to return the package 24/7 via Packstation (applicable for DHL in Germany). This green alternative is especially attractive for environmentally-conscious customers.
After completing the returns request process, the customer receives a confirmation mail with a summary of their returns request with an attached return label. When the shipment is successfully delivered back to the warehouse, the customer receives another email, notifying them about the completion and information about the refund status.
Reduce pressure on customer support
Save your time and resources by turning the return process into customer self-service.
Full transparency for all parties involved
Customers benefit from a customer-friendly procedure for declaring returns and you get to know which items are coming back, well in advance.
Save money with on-demand return labels
By moving away from the costly box-included return labels, you are improving the unboxing experience and saving money
Digitally capture the reason for return
Get valuable insights into customer’s exact reasons why they are returning an item by using the fully customizable set of return reasons for your items.
The self-service return process is a better experience for your customers. They’ll remember that the next time they shop online for your products.
Create a seamless customer experience and strengthen your brand.
With customizability and branding options, we empower you to create an engaging and memorable return experience for your customers, fostering customer confidence in your brand. You can easily customize your returns portal directly in the Customer Dashboard with an intuitive and user-friendly interface that enables quick and hassle-free adjustments to match your branding preferences. Make returns portal your own; the magic is in your hands.
Returns, refunds, and exchanges are all a part of doing business online. However, managing your reverse supply chain can be a time-consuming process, and without a proper system for handling requests, these requests can eat up a lot of time, energy, and money with hours spent on customer service emails and spikes in handling returned products. With our returns portal, you save valuable time by enabling your customers to initiate their own returns.
Our shipping options:
Currently, we offer returns to and within Germany via DHL as well as returns within the United Kingdom via DPD. You can find a complete list of countries from which you or your customers can return parcels by clicking on the DHL logo:
Returns within and to Germany
Returns within the United Kingdom