Privacy Policy

Privacy Policy

Our Policy

This site is operated by byrd technologies GmbH and has been created to provide information about our company and our logistics services, mobile application and related services (“services”) to our service visitors (“you”, “your”). This Privacy Policy sets forth byrd’s policy with respect to information including personally identifiable data (“Personal Data”) and other information that is collected from visitors to the site and services.

  1. Scope of application

Die Privacy Policy sets forth how byrd technologies GmbH  collects personal data which is provided through your visit on the byrd website, online and mobile applications, which are linked to the privacy policy. Wherever byrd collects personal data we make an effort to provide a link to this Privacy Policy. The services offered by byrd can add additional Privacy Policies in the context of the related service.

The Privacy Policies do not apply to Website, Online Applications or Mobile Applications which are not linked to this Privacy Policy or to such, which are operated by third parties. We strongly recommend to read through the published Privacy Policies on such website, online applications or mobile Applications.

By voluntarily providing us with personal data through usage of the services offered by byrd, you are consenting to our use of it in accordance with this Privacy Policy.

Personal and shop-related data are solely forwarded to contracting parties, which are in charge of the fulfillment, execution and settlement of the contractual agreement, including further activities such as complaints, settlements etc. With the consent to the terms and conditions the customer approves unreserved acceptance of the Privacy Policy.

Byrd takes privacy very seriously and emphasizes the protection of personal data and the basic right of data security. If you want to withdraw your consent to this Privacy Policy or to specific points, you can do this by writing anytime by contacting us (see also section 10)

2. Collection of information

Byrd collects information in two different ways: directly from your provided information and automatically through the technology of your services.

a. Personal data you provide

The data you provide which is required for the respective service and we request can include following information:

  • Contact details, such as: your name, company name, your e-mail address, postal address and telephone number
  • User name
  • Optional: title, company register number, internet address, customer ID and UID number
  • Information regarding subscription to online services (parcels and field of law);
  • Information related to settlement and payment methods
  • Information for sender-, pickup- and recipient address as well as further data of the recipient in order to ensure the delivery of the shipment
  • Information related to the shipment such as product-related information and weight in order to ensure customs clearance

B. Data which is collected automatically

The service automatically collects data which is related to the service, in order to ensure data security and usability:

  • The internet protocol (“IP”)- address being in usage for the connection of your computer to the internet
  • Computer-, device- and connecting information, such as browsertype and -version, operating system, mobile platform and unique device identifier (“UDID”) and other technical IDs;
  • Uniform Resource Locator (“URL”) Clickstream-data, including data and time and the information viewed or searched during the usage of a service, as well as the URL which linked you to the Service


c. Cookies

byrd uses browser-related so-called “session” cookies, “persistent” cookies and Web Beacons.  A cookie is a piece of information that the computer that hosts our services gives to your browser when you access the services. Our cookies help provide additional functionality to the services and help us analyze services usage more accurately. In all cases in which we use cookies, we will not collect personal data except with your permission. On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive notification when you are receiving a new cookie and how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of some of the service features.

  • “Session” cookies are limited in time and are deleted as you close the browser
  • “Persistent” cookies remain until they expire or are deleted manually
  • Web Beacons are electronic graphics, also known as “one-pixel-picture” which enable recordings or analysis.

Our newsletters and HTML e-mails may contain web beacons. This permits us to see which emails are being opened or if included links are being used. byrd uses this information in order to ameliorate the email-service and to analyse which information is being read or clicked most frequently. By deleting the e-mail the web beacon is being deleted as well. Our regular plain text emails do not contain any web beacons.

By using the services of byrd you confirm your consent to reading, processing, transmission and storage of information through cookies and web beacons.



d. Web-Analytics

Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics makes of so called “cookies”, text data, which are being stored on your computer and enable the analysis of your website usage. Data which is generated by the cookies and provide information of the usage including your IP-address, are being sent to a Google server which is located in the United States of America, where they get stored. Google is going to use this information in order to analyse your website usage and subsequently provide reports on website activities and further services related to website usage for website owners. Google may pass on the data to third parties in case it is legally required or third parties are in charge of processing the data on behalf of Google. Google is definitely not going to associate your IP-address to any other data from Google. On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive notification when you are receiving a new cookie and how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of some of the service features. By using the services of byrd you confirm your consent to reading, processing, transmission and storage of information through cookies by Google for the above mentioned purpose.


This application makes use of the analysis service “Mixpanel”, a service of the Mixpanel Inc., a company founded in accordance with the law of the state Delaware in the United States of America. The service of Mixpanel protocols page impressions and activities. In order to enable this service, data is being transferred to Mixpanel (and Mixpanel inc.).  Further information related to the usage of your data can be found on the privacy policy page of Mixpanel ( ) in the corresponding paragraphs. In case you want to avoid that protocol data of your usage on this website is being transferred to Mixpanel (and the Mixpanel inc.), you can use the so-called “Opt out-Cookie” which can be found and activated on . Please note that this Cookie which avoids the transmission, will be deleted as you delete the Cookies in the settings of your browser. Please take into consideration that byrd, as owner of the website, has no influence on the usage and processing of your data.

 By using the services of byrd you confirm your consent to reading, processing, transmission and storage of information through web analysis services for the above mentioned purpose.  

e. Location

We are never going to determine your location without your permission. Before using a location-based content or service for the first time, your mobile device is going to ask for permission. As long as you do not approve it, we will not use any location-based data. We apologise for not being able to provide our location-based service without doing so. In case you give us the authorisation, your mobile device will use different sources (GSM, GPS, WIFI, etc.) in order to provide location-based information and transfer it to byrd. We will process the transferred information via a geolocation-service provider in order to find out the location of your mobile device, which is composed of an interface of latitude and longitude of the earth.

The byrd technologies Gmbh does store location related data only for a limited time period and only as long as needed in order to provide the required information for the fulfillment of the service.  If you want to withdraw your consent to the transfer of location-based information, you can do that at any time in the settings of your mobile browser.

3. Usage of Personal Data

Personal Data which is being obtained through usage of the service are being processed and used for following activities:  

  • Serve the purpose of fulfilling the contractual agreement and contract administration
  • In order to provide and ameliorate our service and support
  • In order to get in touch with you as you wish
  • In order to customize our service and provide chosen content
  • For data analysis
  • For internal examinations
  • For the development of new products
  • In order to determine usage trends
  • In order to evaluate the efficacy of marketing activities, which you have approved to beforehand
  • In order to prevent you from security concerns, fraud and other malicious activities and fulfill our legal obligations
  • In order ensure online-access;
  • For the creation of settlements and statistics concerning the access performance
  • In order to support your delivery, to execute and settle it

Occasionally we can align or bring together information, which has been provided by you with data from other sources or which we have already stored in our register. The collection of data can happen online, offline or taken over from a legal predecessor. The data can be used for the above mentioned purpose. Personal and shop-related data are not going to be passed on to third parties, except for contractual partners which are in charge of the fulfillment, processing and settlement of contractual agreements including further activities, such as complaints, inquiries, settlement, etc.  

4. Data Security with regard to children

byrd is not consciously collecting information from children who are younger than 13 years old and is not targeting children younger than 13 years old with it’s website, as they are not part of the target group. User below 13 are therefore invited to obtain an approval from a parent or legal guardian, before providing personal data.

5. Selection of your Data Security Settings

When you register for the respective service, you can manage available communication settings by updating your account settings or using “opt-out” mechanisms or other means which are provided to you via notifications. byrd reserves the right to inform you about changes or updates concerning the service.

6. Access to your personal related information and their correctness

You can demand in written form a copy of your stored data and request deletion of these. You can also request the verification and correction of your stored data. If you wish to do so please get in touch with us as described in section 10.

7. Data Security

We use a large variety of data security measures in order to ensure privacy and integrity of your personal data.

8. Modifications to this Privacy Statement

In case this Privacy Statement is being modified, we are going to update the version on this page with the correct version date.

9. Cross-border data transfer of personal information

Personal Data will be sent to other countries in order to get processed as described and mentioned in section 2.

By using the services you consent to the transfer of your data to countries other than your home country, which may have other data protection regulations.

10. Contact

In case you have any questions or remarks to this Privacy Statement, please contact us as follows:

byrd technologies GmbH

Mariahilferstr. 117/2/23

1060 Wien



This Privacy Statement was last updated August 01, 2016. The entry into force of this Privacy Statement for the respective service is dependent on the day, the service links to this updated statement for the first time.