Scalable and digital eCommerce Fulfillment

7 fulfillment centers in Germany and Austria

Our logistics network consists of 7 warehouses. 4 fulfillment centers are located in Berlin, one near Chemnitz and another 2 south of Vienna. They form a strong network in the heart of Europe with a strategically attractive location for worldwide parcel shipping. In the next year, the logistics network will be extended and the capacities for warehousing and fulfillment expanded.

With byrd you have the possibility to store your goods in a fulfillment center near your customers in order to minimize delivery times and shipping costs and thus optimize your service performance.

Storage and shipping of organic products

byrd has an organic certification for warehouses in Germany which are regularly inspected. This means that all necessary measures are taken in the warehouse to avoid contamination or mixing with other products – also known as “BIO-HACCP”. This applies to all steps of the logistics chain – from receiving the goods to dispatching them.

LOT – Tracking

Organic certification is also possible thanks to tracking of the best-before date and so-called LOT tracking with which batches can be tracked. In addition, we work according to the first-in first-out concept in the warehouse. This enables you to specifically market products that are about to be phased out in order to get rid of old stocks.

Maximum transparency: Real-time inventory management

In your byrd Dashboard you can check the stock levels of your products around the clock and in real time. We differentiate the physical stock from the available units. With the latter, the orders already received are taken into account and thus it can be prevented that too many products are sold via your online shop.

Efficient pick & pack strategy

The in-house developed smart warehouse management software facilitates the processing of high order volumes while the error rate remains very low. Thanks to the scalable and standardized processes, both small and large online retailers can benefit from professional and fast order picking.

In the logistics centres, various picking methods are used. Depending on the requirements, we use single-order or multi-order picking. This means that the processing of large batch orders can also be completed within a short period of time.

During packaging, we pay attention to high standards for safe transport of the goods. In addition to simple shipping cartons, we also use double-walled packages, which are particularly suitable for heavy products.

We help you to build a strong brand

Packaging is an important success factor in e-commerce (unboxing experience). That’s why we offer tailor-made packaging solutions to create a perfect customer experience for your recipients. On request, you can use tissue paper, ribbons and marketing inserts for your parcels in order to promote your brand or improve your customer loyalty. Thanks to our modern equipment in the logistics centers, the warehouse staff can see which branding measures are required for each order.

You want to use your own branded boxes?
No problem, you can supply us with your own packaging material so that we can use it for your orders. 

Maximum transparency: Follow the order fulfillment process live

In your dashboard, you can track the status of your orders live from picking goods from the shelf to creating a shipping label.

Easy worldwide shipping

byrd ensures smooth shipping around the world. You don’t have to worry about the customs forms. These are generated automatically via our system and the obligatory documents (e.g. pro forma invoice) are added to the shipment. Once the required data has been stored in our system, you can manage the worldwide shipment of your orders without any additional effort, as we take care of all formalities. In total, byrd has already shipped to more than 120 countries.

Standard packages are delivered in Austria and Germany within 1-2 business days and are insured up to €500. The delivery time for express parcels is one working day throughout Europe and can be organised on request for overseas parcels.

 Stable Supply Chain Management

The flexibility in the choice of shipping partners means less risk for you when sending parcels. Especially at seasonal peaks, which are of great importance for online merchants, logistics service providers reach their limits. This often leads to technical failures, operational bottlenecks or even strikes, which would delay the dispatch of your orders and result in customer dissatisfaction. With byrd you can easily switch to other shipping service providers and thus ensure the shipping of orders from the online shop.

Climate-neutral shipping

Sustainable management is also an important issue for us and we are convinced that it should play a major role in both logistics and e-commerce. That’s why we offer online merchants the opportunity to send climate-neutral shipments in Germany via GLS and to act in harmony with their brand.

Automatic shipment tracking

We also use our technology to provide maximum transparency for you and your customers when it comes to shipments. When you send your items, all data is automatically returned to the online shop, enabling automatic shipment tracking. So you as well as your customer can easily check where the package is at the moment.

Provision of return labels

In e-commerce, return shipping plays a major role for the customer. 51% of online shoppers say that they would avoid an online shop with unattractive return conditions. To offer your customers a hassle-free return service that contributes to customer satisfaction, return labels can either be included or requested via your dashboard.

Quality control and re-storage

Depending on your product, we also carry out quality controls (excluding e.g. electronic devices). Afterwards the products are stored again in the logistics center and the stock updated accordingly. This way you can quickly refund your customer’s money and ensure customer satisfaction.

Keep the overview

In your byrd dashboard you can view all your returns and find out which customers sent something back, the condition of the goods and check if the return shipment was caused by the customer or the shipping company.