Logistics can make or break your business
12% of merchants are unprofitable due to distribution costs in logistics. In contrast, 39.4% of merchants outsource at least some of their fulfillment.
Quality of order delivery became paramount
94% of consumers blame retailers for poor order delivery and 80% of online shoppers stop doing business with a company because of poor customer experience.
Optimized returns management is crucial for success
Costs for reverse logistics amounted to $550 billion in 2020 and 57% of retailers stated managing returns has a negative impact on their business.
Deliver customer enthusiasm, not bad experiences
73% of consumers prefer brands that personalize the shopping experience and 40% consider the post-purchase experience to be the most memorable.
Preview the first pages of the whitepaper …
Online retailing offers a great opportunity for direct-to-consumer brands to compete successfully with online giants and established brands. However, one of the biggest challenges is logistics, which requires a lot of resources. The fulfillment and shipping strategy of the online shop plays a greater role in the success of a company than many would expect. Having a good logistics setup is not only an important cost factor but can also contribute significantly to optimizing the conversion rate and thus boosting sales.
In this document, we are presenting 7 tips to improve logistics in a bid to reach your full potential – including a checklist on the second to last page of this document that will help you implement them into your business.
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