According to a study from 2019, the most popular parcel delivery company in the UK is Royal Mail by far. More than half of the respondents, which is quite impressive, prefer this option. The silver medal in the popularity ranking goes to Hermes, which is preferred by 16,1%, followed by DPDgroup (14,2%). Royal Mail is, with a respectable gap of 36% to the second place, the most popular carrier in the industry. However, the most commonly used parcel delivery company in 2018, among leading online retailers in the UK, was Hermes. To put this into the numbers, 49 of the 100 largest online retailers provide shipping options with Hermes, while “only” 37 offer Royal Mail as an alternative. Same, as in the race for being the most popular provider, DPD could land on the podium in that category, with being a parcel shipping option for 26 out of 100 largest online retailers in the UK.
Positions 4-6 of the most popular parcel delivery providers go to Parcelforce, DHL, and Yodel with percentages of 4.7, 4.1, and 3.1, respectively. It is also those three companies that compete for the leading position behind the top trio, which seems to be out of reach for all of them, regarding being listed as a shipping option at many of the UK’s top retailers. However, within this group the positions are flipped upside down, meaning that Yodel was the fourth most commonly used parcel delivery company by the top e-commerce companies in the UK in 2018. They are an option for 8 of these companies while DHL (7) and Parcelforce (6) follow closely behind.